RTA / Phone recertification

Interview

Build a case. Review the reasoning. Preview the letter.

Interview details

Pronouns, date of birth and letter address

Needed for GetGoing’s four-year expiration calculation.

Phone Interview

GetGoing questions
Does the applicant have a representative?
Have the mobility aids you use changed since your last interview?
During the last interview, you reported that you were affected by certain conditions. Are you still affected by them?

Refer to the previous interviews to identify the conditions reported by the applicant.

Are there any new conditions you would like to report?
Is your condition currently stable, declining, or expected to improve?
Are you currently receiving treatment, including medication?
Has there been a change in your balance, gait, or mobility since your last interview?
Has there been a change in your vision since your last interview?
Has there been a change in your hearing since your last interview?
Has there been a change in your ability to travel independently within the community?
Is there anything we have not covered today that would help me understand how your condition affects your ability to use regular buses?
Will you need the assistance of a Personal Care Attendant (PCA) before, during, or after your trip?

Next steps

GetGoing questions
Based on the information you received from this client, would you say that professional verification is required in order to determine the eligibility?
How would the client like to receive their determination letter?

Previous certification

Supporting history required by the note guides. Keep previous findings separate from the current interview.

Assessment results

Add any relevant new findings. Historical assessments belong in Previous certification.

Additional information for the notes

Optional evidence requested by the writing guides that may not be captured by this workflow’s questions. Leave unknown information blank.

Interview notes

Interviewer observations, applicant or representative statements, and any unresolved contradictions.